Shipping Policy

At Razzaq Vintage, we aim to process and ship your order as quickly and safely as possible. This Shipping Policy explains how we handle shipping, delivery, tracking, customs, and related matters.

1. Shipping Destinations

Razzaq Vintage accepts orders for destinations where shipping is available at checkout.

We offer international shipping and may expand or restrict shipping destinations depending on carrier availability, customs requirements, and other operational considerations.

If your country is not available at checkout, please contact us to check whether shipping can be arranged.

2. Order Processing

Orders are normally processed after payment has been successfully received and verified.

We aim to prepare orders for shipment as quickly as reasonably possible.

Processing time may vary depending on:

• Order volume

• Product availability

• Order verification

• Weekends and public holidays

• Customs or documentation requirements

• Other circumstances outside our reasonable control

You will receive shipping or tracking information when available.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout where applicable.

The shipping cost may vary depending on:

• Destination country

• Delivery address

• Package weight and dimensions

• Shipping service selected

• Carrier rates

• Number of items ordered

The customer is responsible for the shipping charges displayed at checkout unless otherwise stated.

4. Delivery Times

Estimated delivery times depend on the destination, shipping service, carrier, customs processing, and other factors.

Any delivery timeframe shown on our website is an estimate and not a guaranteed delivery date, unless we specifically state otherwise.

International shipments may take longer than expected due to customs inspections, local delivery conditions, carrier delays, or other circumstances outside our control.

5. Tracking

Where a trackable shipping service is used, we will provide tracking information when it becomes available.

Customers are responsible for monitoring tracking updates and ensuring that they are available to receive the shipment.

Tracking information may take some time to update after an order has been handed over to the shipping carrier.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check:

• Full name

• Street address

• City

• Postal/ZIP code

• Country

• Phone number

• Email address

Razzaq Vintage is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be shipped again.

7. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge.

Any customs duties, taxes, or import-related charges are the responsibility of the customer.

Razzaq Vintage does not control the customs policies, fees, or processing times of destination countries.

Customers are responsible for understanding the import requirements of their country before placing an order.

8. Customs Delays

Customs authorities may inspect or hold shipments.

Such delays are outside the control of Razzaq Vintage and may extend the estimated delivery timeframe.

We cannot guarantee a specific customs clearance date.

9. Failed or Refused Deliveries

If a customer refuses delivery or fails to collect a shipment, the carrier may return the package to Razzaq Vintage.

In such circumstances, the customer may be responsible for:

• Return shipping charges

• Customs or handling charges

• Additional shipping charges for reshipment

Any refund, if applicable, will be handled according to our Return & Refund Policy and applicable consumer protection laws.

10. Lost or Damaged Shipments

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible and provide your order and tracking information.

Where appropriate, we may contact the shipping carrier and assist with a delivery investigation or claim.

If an item arrives damaged, please retain the original packaging and provide clear photographs of the package and product when contacting us.

Our responsibility for shipping-related issues is subject to the applicable law, carrier terms, and the circumstances of the shipment.

11. Delivery Delays

Razzaq Vintage is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections or delays

• Carrier disruptions

• Severe weather

• Natural disasters

• Strikes

• Public holidays

• Government restrictions

• Incorrect delivery information

• Transportation disruptions

• Other unforeseen events

We will make reasonable efforts to assist customers when a significant delivery issue occurs.

12. Return Shipping

If you return an eligible item under our Return & Refund Policy, the customer is generally responsible for the cost of returning the item to Razzaq Vintage.

Return shipping charges are generally non-refundable.

If an item was incorrectly sent, arrived damaged, or there is another issue for which Razzaq Vintage is legally responsible, we may provide an appropriate solution in accordance with applicable law.

13. Shipping Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We will try to accommodate address-change requests before the order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

14. Multiple Items and Shipments

Orders containing multiple products may, where necessary, be shipped in separate packages.

If an order is split into multiple shipments, applicable shipping charges and tracking information will be communicated where reasonably possible.

15. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system records the package as delivered to the provided delivery address.

If tracking shows that your package has been delivered but you have not received it, please contact us promptly and check with household members, building management, neighbors, or the local carrier where appropriate.

We may request additional information before assisting with a delivery investigation.

16. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to carrier policies, customs regulations, import laws, or other applicable requirements.

We reserve the right to cancel or decline shipment to a destination where delivery is not legally or operationally possible.

If payment has already been received for an order that cannot be shipped, an appropriate refund will be provided.

17. Vintage and Pre-Owned Products

Razzaq Vintage primarily sells vintage and pre-owned clothing.

Each item may have characteristics associated with age and previous use. Customers should review the product description, photographs, measurements, and condition information before placing an order.

Shipping does not change the condition description of the product provided at the time of purchase.

18. Contact Us

If you have questions regarding shipping, tracking, delivery, or customs, please contact Razzaq Vintage through the contact information provided on our website.

Business Name: Razzaq Vintage
Website: Razzaq Vintage
Shipping Contact: Please use the contact information provided on our website.