Refund policy

Return & Refund Policy

At Razzaq Vintage, we want you to be happy with your purchase. We accept returns and refunds on eligible items, subject to the terms below.

1. Returns

Customers may request a return if they are not satisfied with their purchase.

To be eligible for a return:

The item must be in the same condition as received.
The item must be unworn and unused.
The item must not have been washed, altered, damaged, or stained.
The item should be returned with any original tags or packaging, where applicable.
The return request must be made within 7 days of receiving the order.

2. Return Shipping Costs

Customers are responsible for all return shipping charges.

Razzaq Vintage does not cover the cost of shipping an item back unless the item received was incorrect, damaged, or significantly different from the product description.

We recommend using a trackable shipping service when returning an item, as Razzaq Vintage is not responsible for returns that are lost or damaged during transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

The refund will be issued to the original payment method used for the purchase.
The original shipping charges are non-refundable, except where the return is due to an error on our part or an incorrect/damaged item.
Return shipping costs paid by the customer are non-refundable.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

4. Damaged or Incorrect Items

If you receive an item that is:

Damaged during delivery
Incorrectly sent
Significantly different from the product description

please contact us as soon as possible after receiving your order.

Please provide clear photos/videos of the item and packaging so we can review the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.

5. Vintage & Pre-Owned Items

Razzaq Vintage specializes in vintage and pre-owned clothing. Items may naturally show signs of previous wear, age, fading, minor imperfections, or other characteristics associated with vintage garments.

Such characteristics are generally considered part of the nature and character of vintage clothing and are not necessarily considered defects.

We make reasonable efforts to accurately describe and photograph our products before sale.

6. Items That May Not Be Eligible for Return

Returns may be refused if an item:

Has been worn, washed, altered, or damaged after delivery.
Has stains, odors, or other signs of use not present when shipped.
Is returned outside the applicable return period.
Is missing original tags or packaging where these were required.
Has been damaged due to improper handling by the customer.

7. How to Request a Return

To request a return, please contact us through the contact details provided on our website and include:

Your order number
The item(s) you want to return
Reason for the return
Clear photos of the item, if applicable

Do not send an item back before receiving return instructions from Razzaq Vintage.

8. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability and may require the customer to cover applicable shipping costs.